100cuvi Privacy Policy

1. Introduction

This Privacy Policy ("Policy") is published by 100cuvi ("the Platform", "we", "us", "our") and applies to all personal data collected from users ("you", "the User") of the website at https://100cuvi.org and all associated services, including the 100cuvi live casino, slots, sportsbook, Lucky Bingo, and VIP Programme.

100cuvi is committed to protecting your privacy. We process personal data only to the extent necessary to provide our services, maintain legal compliance, and uphold our obligations under international gaming authority standards. This Policy describes what data we collect, why we collect it, how it is used, and the choices you have regarding your personal information.

Please read this Policy carefully alongside our Terms & Conditions and Responsible Gaming policy, which together govern your use of the 100cuvi platform. By registering a 100cuvi account or using our services, you acknowledge that you have read and understood this Policy.

2. Data We Collect

100cuvi collects personal data in the following categories:

2.1 Registration and Identity Data

When you register a 100cuvi account, we collect your full name, date of birth, email address, mobile phone number, and your chosen username and password (stored in hashed form). We also collect residential address information for KYC and anti-money laundering compliance purposes.

2.2 Identity Verification (KYC) Documents

To comply with international gaming authority requirements and anti-money laundering obligations, we collect copies of government-issued identity documents (Malaysian IC or passport) and proof of payment method. These documents are collected, stored, and processed solely for verification purposes.

2.3 Financial Data

We collect records of your deposit and withdrawal transactions, including payment method identifiers (e.g., masked eWallet account references or bank account numbers), transaction amounts, timestamps, and processing statuses. We do not store full card numbers or payment credentials directly — these are handled by our payment service providers under their own security protocols.

2.4 Gaming Activity Data

We record your gameplay history, including game sessions, bet amounts, game outcomes, bonus usage, and account balance changes. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance reporting.

2.5 Technical and Device Data

We automatically collect technical data when you access 100cuvi, including your IP address, device type and operating system, browser type and version, session timestamps, and approximate geographic location (derived from IP). This data is used to maintain platform security, detect fraudulent access, and improve service performance.

2.6 Communications Data

We retain records of communications between you and our customer support team, including emails and support ticket content. This enables us to maintain continuity in customer service and to evidence interactions where disputes arise.

3. How We Use Your Data

100cuvi uses the personal data we collect for the following purposes:

• Account creation and management — to register your account, authenticate logins, and manage your player profile;
• Service delivery — to provide access to games, process deposits and withdrawals, and administer bonuses and promotions;
• KYC and compliance — to verify your identity, age, and payment method as required by international gaming authority standards and anti-money laundering regulations;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent activity, unauthorised account access, and money laundering;
• Responsible gaming — to monitor player behaviour for signs of problem gambling, apply self-imposed limits, and enforce self-exclusions;
• Customer support — to respond to enquiries, investigate complaints, and resolve disputes;
• Legal compliance — to comply with applicable laws, regulations, and requests from competent authorities;
• Platform improvement — to analyse aggregate usage patterns and improve the performance, design, and content of the 100cuvi platform;
• Marketing communications — where you have consented, to send you promotional communications about 100cuvi offers, new games, and platform updates. You may withdraw this consent at any time by contacting [email protected].

4. Legal Basis for Processing

100cuvi processes your personal data on the following legal grounds:

• Contractual necessity — processing required to perform our contract with you as a registered user of the platform, including account management and payment processing;
• Legal obligation — processing required to comply with KYC, anti-money laundering, and responsible gaming obligations under international gaming authority standards and applicable law;
• Legitimate interests — processing necessary for our legitimate interests in maintaining platform security, preventing fraud, and improving our services, where those interests are not overridden by your privacy rights;
• Consent — processing for marketing communications and non-essential cookies, where your consent has been obtained.

5. Data Sharing and Disclosure

100cuvi does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your data in the following limited circumstances:

5.1 Service Providers

We engage trusted third-party service providers to assist in operating the 100cuvi platform, including payment processing partners (such as eWallet operators including Touch n Go and Boost, and banking partners including Maybank, CIMB, and Public Bank), identity verification service providers, fraud prevention providers, cloud hosting services, and analytics providers. These parties are contractually bound to process your data only for the specified service purpose and in accordance with applicable data protection standards.

5.2 Game Software Providers

Certain technical data (such as session identifiers) is shared with game software providers whose products are integrated into the 100cuvi platform, solely for the purpose of delivering game functionality and resolving technical disputes.

5.3 Regulatory and Legal Disclosure

We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of 100cuvi, its users, or the public.

5.4 Corporate Transactions

In the event of a merger, acquisition, or sale of all or part of 100cuvi's business, personal data may be transferred as part of that transaction. Users will be notified in advance of any such transfer and the applicable privacy terms.

6. Cookies and Tracking Technologies

100cuvi uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device that help us recognise returning users, maintain session state, and gather analytical data about platform usage.

We use the following categories of cookies:

• Strictly necessary cookies — required for core platform functionality such as login session management. These cannot be disabled.
• Performance cookies — collect anonymised data about how users navigate the platform to help us identify and fix performance issues.
• Functional cookies — remember your preferences (such as language or display settings) to personalise your experience.
• Analytics cookies — used to analyse aggregate usage patterns. Data collected is anonymised before analysis.

You can manage or block non-essential cookies via your browser settings. Blocking strictly necessary cookies may impair your ability to use the 100cuvi platform. You can also clear cookies at any time through your browser's privacy or history settings.

7. Data Retention

100cuvi retains personal data for as long as your account remains active and for a period thereafter as required by legal, regulatory, and compliance obligations. Specifically:

• Account and identity data is retained for the lifetime of your account plus a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements;
• Transaction records are retained for a minimum of five (5) years from the date of each transaction;
• KYC documents are retained for the period required by applicable gaming authority and anti-money laundering regulations;
• Customer support communications are retained for three (3) years from the date of the relevant interaction;
• Marketing consent records are retained for the duration of your account and for a reasonable period following withdrawal of consent.

Upon the expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures.

8. Data Security

100cuvi implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the 100cuvi platform;
• Encryption at rest for sensitive data stored on our servers, including KYC documents and financial records;
• One-way cryptographic hashing of all user passwords — we cannot retrieve your password in plain text;
• Role-based access controls limiting internal access to personal data to staff who require it for their job function;
• Regular penetration testing and security audits conducted by independent security firms;
• Monitoring systems to detect and respond to suspicious access patterns or data breach indicators.

In the event of a data breach that is likely to result in risk to your rights and freedoms, 100cuvi will notify affected users and relevant authorities in accordance with applicable notification obligations.

9. Your Data Protection Rights

As a user of the 100cuvi platform, you have the following rights with respect to your personal data:

• Right of access — you may request a copy of the personal data we hold about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data, subject to our legal retention obligations;
• Right to restriction — you may request that we restrict the processing of your data in certain circumstances;
• Right to object — you may object to processing of your data for direct marketing purposes at any time;
• Right to data portability — you may request that we provide your data in a structured, machine-readable format for transfer to another service provider;
• Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us at [email protected]. We will respond to all verified requests within thirty (30) days. We may require identity verification before processing certain requests to ensure we do not disclose or delete data at the request of an unauthorised person.

10. International Data Transfers

The 100cuvi platform may involve the transfer of personal data to service providers or infrastructure hosted outside your country of residence. Where such transfers occur, 100cuvi ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law, including the use of contractual data transfer agreements with receiving parties.

11. Children's Privacy

The 100cuvi platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from persons under the age of 21. If we become aware that personal data has been collected from a user who is under 21, we will immediately close the relevant account and delete the associated personal data. If you believe that a minor has registered on the platform, please notify us immediately at [email protected].

12. Third-Party Links

The 100cuvi platform may contain links to third-party websites or services, including game provider microsites or payment processor portals. This Privacy Policy applies solely to data processed by 100cuvi. We are not responsible for the privacy practices of third-party sites and encourage you to review the privacy policies of any external services you access via links from our platform.

13. Changes to This Privacy Policy

100cuvi reserves the right to amend this Privacy Policy at any time. Where changes are material — for example, changes to the categories of data we collect or the purposes for which we use it — we will notify registered users by email and/or via an on-platform notification at least fourteen (14) days before the changes take effect. The "Last Updated" date at the top of this page will reflect the most recent revision. Continued use of the 100cuvi platform following the effective date of any amended Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and may request account closure by contacting our support team.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 100cuvi handles your personal data, please contact us:

Email: [email protected]

Please include "Privacy Request" in the subject line of your email to ensure your message is routed to our data protection team. We aim to acknowledge all privacy-related enquiries within two (2) business days and to resolve them within thirty (30) days of receipt.